We want you to be completely satisfied with your purchase. If not, our goal is to make returns or exchanges as easy as possible. You choose from four simple options that best meets your needs. For a complete list of our return eligibility, please see the main return policy page.
It doesn’t matter if you purchased your merchandise from our internet, by phone or from one of our stores, simply visit one of our 4 Wheel Parts stores nationwide, with your original invoice to receive fast, courteous return service. This will save you the cost of returning the merchandise to one of our warehouses. The same return policies apply in our stores.
4 Wheel Parts Store Locator
Are you in a hurry for your new merchandise? No problem; choose our Rapid Xchange program. Simply call our sales department at (866) 979-5337, prompt “2”, and they will place your order for the new merchandise right away. Even though they will need to charge you for that entire order, we will be happy to credit you back for the returned merchandise once we receive and inspect the original product. Shipping charges will apply to exchanges.
To return oversized and truck shipments items, please email customer service or call (866) 979-5337 and prompt "3" to arrange for pickup.
If you have further questions about returns and exchanges, please visit one of the topic-specific pages below:
If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified and is complete, you may return all or part of the order to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a 15-30% restock fee will apply and store credit will be issued for the balance. No returns will be accepted on merchandise after 90 days.
The following items cannot be returned:
- Closeout or Clearance items.
- Any item that has been custom painted.
- Custom mechanical products.
- Special ordered items.
If you are unsure about an order you wish to place for ANY reason, then please contact our sales department before you place an order.
We cannot stop an order once it has been placed.
All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 10 days of delivery (no claims can be filed after 10 days of delivery).
- If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage.
- If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill.
After contacting the carrier, please call our Customer Service at (866) 979-5337 prompt "3" for further assistance.
Product that has been installed, modified or has missing parts cannot be returned to us.
If the merchandise qualifies for a Manufacturer’s Warranty or guarantee, we will be happy to assist you in getting in touch with the original Manufacturer of that product.
Look for warranty and guarantee information in the original product box.
If you return a product without the Return Goods Authorization form (RGA FORM) filled out in its entirety, your refund will be jeopardized.
If you have no proof of delivery of the return then there will be no refund.
For in-store returns, please bring a filled out RGA FORM, along with your original invoice and the product that is being returned or exchanged.
Special orders must be paid for, in full, in advance and are non returnable.
No refund will be issued on special ordered items.
If merchandise is defective or damaged upon receipt, it may be returned to us within 30 days of receiving your order.
You can request a gift card, an even exchange, full credit towards another purchase or a refund.
At Jeep Top Depot and 4 Wheel Parts, we guarantee the workmanship of all of our products for a period of 30 days from the date of receipt.
Most of our products are covered by Manufacturer’s Warranties and/or Guarantees and cover the merchandise for a certain period of time after your purchase.
We act as the agent between you, the customer, and the manufacturer. Check the documentation that you received with the merchandise for more information regarding the product warranty policy. Should your product fail after 30 days, please contact our customer service department and we will assist you in submitting a claim to the manufacturer.
All returned items will be inspected for warranty eligibility. We or the manufacturer will replace, repair or refund the product based on our findings.
Transamerican Auto Parts and its subsidiaries will not be liable for any indirect, special, incidental or consequential damages from any products sold.
We will not be responsible or liable for inconvenience, labor, legal fees or any other costs incurred while the item is being inspected or replaced.
Warranties are non-transferrable.
They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee.
Exclusions from warranties:
- Any problem from misuse or improper installation.
- Damage to your vehicle.